Serena Williams‘ adventures in Paris continue to serve drama.

After the tennis star shared that she and her family—including daughters Olympia Ohanian, 6, and Adira Ohanian, 12 months, whom she shares with husband Alexis Ohanian—had been denied access to the Peninsula restaurant in Paris while in France for the 2024 Olympic Games, the establishment responded to her claims, explaining the reasoning behind the unfortunate incident.

“Please accept our deepest apologies for the disappointment you encountered tonight,” the hotel replied on X Aug. 5. “Unfortunately, our rooftop bar was indeed fully booked and the only unoccupied tables you saw belonged to our gourmet restaurant, L’Oiseau Blanc, which was fully reserved.”

They added, “We have always been honored to welcome you and will always be to welcome you again.”

The apology comes after Serena had called out the restaurant on X, claiming she and her family were not allowed to eat on their rooftop.

“Yikes @peninsulaparis I’ve been denied access to rooftop to eat in a empty restaurant of nicer places but never with my kids,” she wrote. “Always a first. #Olympic2024.”